Terms and Conditions.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Miniature Scene of York's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term The Miniature Scene of York or 'us' or 'we' refers to the owner of the website whose registered office is 38A Fossgate, York, YO1 9TF . The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences and increase the efficency of the web browser experience.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
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Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by The Miniature Scene of York and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of [business name]. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, The Miniature Scene of York takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 We do not knowingly sell solvent based products, craft knives and blades to customers under 18 years of age. Proof of age may be requested in certain circumstances, which may lead to a refusal to sell the item or items requested.

The majority of products on sale in this store are collectors items and are not suitable for children under 14 years of age. We sell products specially designed for younger children and will be pleased to give advice on request.

Privacy Policy

As of May 25th 2018, we are changing the way we handle your data. You will now have more control of what data we receive, and how we store/use that data. Please take some time to read our updated privacy policy below.

Introduction

By accessing and using our website at www.miniaturescene.com  you confirm that you have read, understood and agree to our privacy policy.

We respect your right to privacy and will only process personal information you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and any other applicable privacy laws.

Who We Are

The Miniature Scene of York is an independent retail business specialising in 1/12^th scale Dolls House miniatures, accessories and related products. It is run solely by ourselves, Graham and Lynda Barlow through our website www.miniaturescene.com open 24/7. Our office address is 38A Fossgate, York, North Yorkshire. The Miniature Scene of York is registered as a data controller with the Information Commissioner's Office.

Information We Collect

• Information about the device used to access and usage including your IP address, location, browser, referral, length of visit, page views and navigation.
• Information relating to any goods added to your basket and / or purchased.
• Details provided during registration and / or placing an order including your first name, last name, email address, password, phone number, billing address, delivery address and payment details.
• Customer Payment details, other then the method of payment are not stored by us. From the checkout page on our website www.miniaturescene.com  the customer is redirected to the payment gateway of PayPal. From there on in the handling of all personal information entered into the relevant secure payment gateway is the responsibility of the third party involved in processing the payment. For information please see the relevant processor’s privacy policy.
• Any other personal information you choose to send to us.

How Information Is Used

We use the information we collect to:

• Make our products and services available to you.
• Personalise your shopping experience.
• Process an order made through our website.
• Analyse usage data via a third party to whom we disclose anonymous usage data. We use Google Inc. (http://www.google.com/policies/privacy/) to analyse usage data.
• Collect payment via a third party to whom we disclose your contact and payment details.
• Deliver goods ordered via a third party to whom we disclose your contact details. We use Royal Mail plc (http://www.royalmail.com/privacy-policy) and UK Mail Ltd (https://www.ukmail.com/information/terms-conditions). We also use DPD UK LTD (http://www.dpd.co.uk/privacy_policy.jsp)
• If you have opted for us to do so, contact you about our products and services via our newsletters.
• Internal accounting and reporting purposes.

Except as set out in this privacy policy, we will not disclose your personal information to any third party unless required to do so by law or for the purpose of crime / fraud prevention.

How do we store your information?

• The Miniature Scene of York adopts industry best practices to store your information securely.
• We will retain any information collected indefinitely but never for longer than is necessary. We will always retain your personal information in accordance with law and regulation.
• Details that are saved to your account or used to place an order they may be stored for up to 1 year.

Responsibility to Young People

We will not knowingly collect information from any unsupervised person under the age of 18 years. If you are under the age of 18 years, you must not use the website or submit any personal data to us unless you have the consent of and are supervised by a parent or guardian.

Cookies

A cookie is a file containing an identifier that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

We use both session and persistent cookies on our website.

Your Rights

· To ask what personal information we hold about you, subject to the relevant fee at the time specified by law.

· To ask us to update or correct any incorrect personal information we hold about you.

· To opt out of any marketing communications that we may send you.

Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page when using our website to ensure you are happy with any changes to this policy.

Questions?

If you do have any questions surrounding our privacy policy and/or your personal data we collect, please get in touch with us by emailing graham@miniaturescene.com or calling us on 01904 638265

Returns, Refunds and Right of Withdrawl

A replacement or full refund will be given on faulty goods returned within 2 weeks of purchase and with the original till receipt given at time of purchase

We also refund on any item that is no longer required, providing it is returned to us within 4 weeks of purchase in a saleable condition and with the original till receipt. 

Refunds for any item or items can be refunded by one of the following methds; Paypal, Cheque, Credit/Debit Card or Cash.              (Note. Paypal refunds are only made up to 60 days from purchase).

Return Postage/delivery costs are non refundable.

An order placed with The Miniature Scene of York can be cancelled at any time. Any deposit paid in advance on the order will be refunded in full.   

Please note that UK and EU customers may exercise their rights under the UK Distance Selling Regulations to return any order for a full refund including any P&P originally charged if the entire order is returned within 7 days of receipt.           

Please note that return postage is still the customer's responsibility.

All items being returned should be addressed to

The Miniature Scene of York, 38a Fossgate, York, YO1 9TF,

Please contact us before returning any item. The Contact details are:-

The Miniature Scene of York, 38a Fossgate, York, YO1 9TF:                                                          Telephone; 01904 638265:                            Email; graham@miniaturescene.com

Goods may also be returned in person to The Miniature Scene of York, 38a Fossgate, York, YO1 9TF

Any item being returned by post because it is faulty or damaged must be securely and safetly packaged in suitable packaging for the type of goods being returned and accompanied by the original sales receipt issued at the time of purchase

Any item that is being returned because it is not required, for what ever reason, must be returned in its original packaging unopened, in a saleable condition and accompanied by the original sales receipt issued at the time of purchase

On receipt of the returned goods, they will be checked and a refund will be issued according to the customers preference.